1. What Are Cookies
Cookies are small text files placed on your device by a web server when you visit a website. They allow the site to remember information about your visit, such as your preferred settings and session state. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them). Cookies may also contain encoded session identifiers, preference data, or tracking parameters that help improve your experience.
2. Cookies We Use
ThermoMapIQ uses the following categories of cookies:
- Strictly Necessary / Essential: Required for the Platform to function securely and reliably. These include session authentication tokens, CSRF (Cross-Site Request Forgery) protection cookies, load-balancing session IDs, and encrypted security identifiers. They cannot be disabled without breaking core functionality, login flows, and data integrity protections.
- Performance & Analytics: Used to understand how visitors interact with the website and Platform. Data collected is aggregated and anonymized before being analyzed. We use these cookies to identify which features are most valuable, where users encounter friction, and how to optimize navigation and content discovery. Analytics help us improve your experience and prioritize development efforts.
- Functional / Preference: Remember your personal preferences such as language selection, UI theme (light/dark mode), dashboard layout customizations, alert thresholds, and notification frequency. These cookies improve your experience by eliminating the need to reconfigure settings on every visit, but are not required for core operations.
- Marketing & Campaign: Used to deliver relevant content, measure marketing campaign effectiveness, and understand conversion funnel performance. We do not use third-party advertising cookies without explicit consent, and we never sell cookie data to external advertising networks.
3. Cookie Retention & Lifecycle
Session authentication cookies expire after 24 hours of inactivity and are automatically refreshed when you take action. Essential security cookies persist for the duration of your session. Analytics cookies are retained for 13 months. Marketing cookies expire after 6 months. Preference cookies may persist for up to 2 years. You can delete all cookies at any time through your browser settings or by contacting our support team.
4. Third-Party Cookies
Some third-party services embedded in the Platform may set their own cookies. These may include analytics providers (Google Analytics, used to measure aggregate usage patterns), customer support tools (Intercom), email delivery services (SendGrid), and tracking pixels (LinkedIn Insight). These providers are bound by their own cookie and privacy policies. We do not control third-party cookies directly and recommend reviewing those providers' privacy policies independently. All third-party vendors are contractually required to comply with GDPR, CCPA, and LGPD regulations.
5. Managing Your Preferences
You may withdraw or modify your cookie consent at any time by using the cookie consent banner on our website, by visiting your account settings, or by adjusting your browser settings to block or delete cookies. Note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in. Most browsers allow you to refuse or delete cookies via their settings menus; consult your browser's help documentation for instructions specific to your browser (Chrome, Firefox, Safari, Edge, etc.).
6. GDPR Compliance (European Union)
Under the General Data Protection Regulation (GDPR), we obtain explicit, informed consent before placing any non-essential cookies on your device. European residents have the right to access, correct, or delete their personal data at any time. Cookies are only placed after you provide affirmative consent via our cookie banner. You may withdraw consent at any time. For more information on GDPR rights, visit the European Commission's GDPR page. ThermoMapIQ acts as a data controller under GDPR and processes personal data only with your explicit consent and for legitimate business purposes disclosed in this policy.
7. CCPA & CPRA Compliance (California)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to know what personal information is collected, request deletion of collected data, and opt out of the sale of personal information. ThermoMapIQ does not sell personal data or cookie information to third parties for monetary compensation. You can exercise these rights by logging into your account, using the "Manage Privacy" section, or by contacting [email protected]. We will respond to verified requests within 30 days.
8. LGPD & International Compliance
We comply with the Lei Geral de Proteção de Dados (LGPD) in Brazil, the UK Privacy and Electronic Communications Regulations (PECR), and similar data protection frameworks globally. Brazilian residents and UK residents can request access, deletion, or correction of their personal data at any time. We encrypt all cookies in transit using TLS 1.2+. For international privacy inquiries, please contact [email protected].
9. Do Not Track & Browser Privacy Controls
Some browsers include a "Do Not Track" (DNT) feature or privacy mode that sends signals to websites requesting minimal tracking. Currently, there is no industry standard for recognizing or respecting these signals. ThermoMapIQ respects browser-level privacy settings and honors DNT signals where technically feasible, but may continue to use essential cookies for platform security and functionality. We recommend using your browser's privacy controls (including cookie blocking, script blocking, and private browsing modes) if you wish to limit cookie usage beyond our consent settings.
10. Cookie Security & Data Protection
All cookies are encrypted during transmission using HTTPS/TLS protocols. Sensitive authentication cookies are marked with the "HttpOnly" flag, preventing JavaScript access and protecting against XSS (Cross-Site Scripting) attacks. Session cookies are marked "Secure," ensuring they're only sent over encrypted connections. We do not store sensitive data such as passwords, API keys, credit card information, or personal identification numbers in cookies. Cookie data is stored in our secure database infrastructure with role-based access controls and regular security audits.
11. Cookie-Free Alternatives
If you strongly prefer not to use cookies, you can disable them entirely in your browser settings, though this will significantly impact your ability to use the ThermoMapIQ platform. As an alternative, contact our support team about enterprise deployment options that may allow session management via alternative mechanisms. However, most modern web applications require cookies for security and session management, and disabling them is not recommended for regular platform use.
12. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, regulatory requirements, or our practices. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by posting a notice on the Platform or sending an email notification to your registered address. Continued use of the Platform after changes become effective constitutes your acceptance of the revised Cookie Policy.
13. Cookie Audit & Transparency
We conduct quarterly audits of our cookie practices to ensure compliance with all applicable regulations and our stated policies. A complete list of cookies used by ThermoMapIQ, their purpose, duration, and technical details is available upon request by contacting [email protected]. We are committed to full transparency about our data collection practices.
14. Contact & Requests
For questions about our cookie practices, to request a copy of our current cookie inventory, to withdraw consent, or to exercise your privacy rights under GDPR, CCPA, LGPD, or other applicable law, contact our Privacy Team:
- Email: [email protected]
- Phone: +1-415-555-0136
- Mailing Address: ThermoMapIQ, Inc., 101 California St, San Francisco, CA 94111, USA
- Data Protection Officer: [email protected]
We aim to respond to all inquiries within 10 business days.